In March 28, 2018, CEO Zhang Lei and Zhang Zhengchang, the general manager of Tianjin, participated in the Yili Group's 2018 supplier conference in Huhehaote, Inner Mongolia, and brought back the "supplier quality vanguard Award" gold cup for the Yili customers.
Today,
the company is honored with the long-term trust and support from customers. It
is inseparable from the efforts and efforts of every family member. Thank you !
Ren Zhengfei, President of HUAWEI, once said, "who will feed us? Only customers. If we don't serve our customers, we will starve to death. " Therefore, we can achieve ourselves by serve our customers.
The four words are very simple to say, but hard to do. We should sincerely from the perspective of the customer, try to make the customer's needs and desires can be realized, the achievement of customers should be the starting point of all our work.
How to make the "achievement customers"?
The essence of achieving customers is to consider others first.
1、Thinking from the perspective of the customer
To establish a long-term customer relationship, we need to constantly think from the perspective of customers and constantly improve. Otherwise, the times are changing and customers are changing. If we do not progress, we will be eliminated.
3、Helping the customer to realize the value
The core of the supply chain business model is how to correctly and comprehensively grasp the customer's value appeal. As early as 1954, Peter Drucker, the father of modern management, pointed out that customers don’t purchase and consume products, but values.
Under the operation mode of customer value as
the core, enterprises are no longer "meeting the needs of customers"
but "helping customers succeed". The difference between the two is
that, under the concept of "helping the customer success". The
starting point of the company's business activities is not the short term needs
of the customers, but the long-term strategic partnership with the customers to
support the long development of the customers at a multi-level, full process,
and full range of skills, knowledge and wisdom, thus promoting and deepening the
business of the customer.
Only if we consider the customer, the customer
will gain something. Only by realizing the value of the customer, the customer
is willing to cooperate with us for a long time in order to realize its value
for a long time. This is also the secret of doing things successfully.
Family member of Daman, Let’s fight for the dream together.